Booking Conditions (ATOL protected)

The following booking conditions apply when we act as principle and provide a ATOL bonded package holiday which includes UK departing flight arrangements;

Your contract is with Travelbeam Limited t/a Travelbeam, Crown House, Manchester Road, Wilmslow. Cheshire SK9 1BH United Kingdom

1. Your Contract
When you make a booking you guarantee that you have the authority to accept and do accept on behalf of your party the terms of these booking conditions. A contract will exist as soon as we issue our booking confirmation. This contract is made on the terms of these booking conditions, which are governed by English law and the courts of England and Wales have jurisdiction (unless you live in Scotland or Northern Ireland, in which case you can bring proceedings in your local court under Scots or Northern Irish law, as applicable.)

2. Financial Protection
Travelbeam Limited t/a Travelbeam holds an Air Travel Organiser’s Licence issued by the Civil Aviation Authority (ATOL No 9664). All the flights and flight-inclusive holidays in this brochure are financially protected by the ATOL scheme. When you pay you will be supplied with an ATOL Certificate. Please ask for it and check to ensure that everything you booked (flights, hotels and other services) is listed on it. Please see our booking conditions for further information or for more information about financial protection and the ATOL Certificate go to: www.atol.org.uk/ATOLcertificate.

3. ABTA
We are a member of ABTA, membership number Y6816/P8676. We are obliged to maintain a high standard of service to you by ABTA’s Code of Conduct. We can also offer you an arbitration scheme for the resolution of disputes arising out of, or in connection with this contract. The arbitration scheme is arranged by ABTA and administered independently. It provides for a simple and inexpensive method of arbitration on documents alone with restricted liability on you in respect of costs. The scheme does not apply to claims for an amount greater than £5,000 per person. There is also a limit of £25,000 per booking form. Neither does it apply to claims which are solely in respect of physical injury or illness or their consequences. The scheme can however deal with compensation claims which include an element of minor injury or illness subject to a limit of £1,500 on the amount the arbitrator can award per person in respect of this element. Your request for arbitration must be received by ABTA within eighteen months of the date of return from holiday. Outside this time limit arbitration under the Scheme may still be available if we agree, but the ABTA Code does not require such agreement. For injury and illness claims, you can request the ABTA Mediation Procedure and we have the option to agree to mediation. Further information on the Code and ABTA’s assistance in resolving disputes can be found on www.abta.com.

4. Price
i)We reserve the right to alter the prices of any of the accommodation or flights shown in our brochure, on our website or in any other publication or media. You will be advised of the current price of the accommodation and flights that you wish to book before your booking is confirmed. ii) The price of your accommodation and flights are fully guaranteed and will not be subject to any surcharges.

5. Making a Booking & Payment
When you make your booking you must pay a deposit of 10%* of the accommodation cost and the total cost of the flight cost. The balance of the price of your accommodation must be paid at least 10 weeks before your departure date. If the deposit and/or balance is not paid in time, we shall cancel your booking. If the balance is not paid in time we shall retain your deposit. *Additional deposits may be required for peak season departures, group bookings and in other special circumstances. Full details will be advised at the time of booking Full details will be advised at the time of booking.

6. If You Change Your Booking
If, after our booking confirmation has been issued, you wish to change your arrangements in any way, for example your chosen arrival date or duration, we will do our utmost to make these changes but it may not always be possible. Any request for changes to be made must be in writing from the person who made the booking. You will be asked to pay an administration charge of £25.00, and any further costs we incur in making this alteration. You should be aware that these costs could increase the closer to the departure date that changes are made and you should contact us as soon as possible.

7. If We Change or Cancel Your Booking
It is unlikely that we will have to make any changes to your booking. Occasionally, we may have to make changes and we reserve the right to do so at any time. Most of these changes will be minor and we will advise you at the earliest possible date. We also reserve the right in any circumstances to cancel your booking. However, we will not cancel your booking less than 10 weeks before your departure date, except for reasons of force majeure or failure by you to pay the final balance. If it is necessary to cancel your booking, we will pay to you compensation as set out in this clause. If we need to make a major change to your booking, we will inform you as soon as reasonably possible (if there is time before your departure). A major change is, for example, where we are unable to provide the flights/accommodation booked. Note: Changes to airline flight schedules (which are beyond our control) are not considered a major change. If we need to make a major change, you can either have a refund of all monies paid or accept an offer of alternative flights/accommodation of comparable standard from us, if available (we will refund any price difference if the alternative is of a lower value).
In all cases, except where the major change arises due to reasons of force majeure, we will pay compensation as detailed below:
Period before departure within which notice of Cancellation or major change is received by us or notified to you;

IF WE MAKE A MAJOR CHANGE TO OR CANCEL YOUR BOOKING
Amount you will receive from us;
Between 69 and 42 days prior to arrival £25.00
Between 41 and 28 days prior to arrival £50.00
Between 28 and 2 days prior to arrival £75.00
Less than one day prior to arrival £100.00
The compensation that we offer does not exclude you from claiming more if you are entitled to do so. Force Majeure: This means that we will not pay you compensation if we have to cancel or change your travel arrangements in any way because of unusual or unforeseeable circumstances beyond our control. These can include, for example, war, riot, industrial dispute, terrorist activity and its consequences, natural or nuclear disaster, fire, adverse weather conditions.

8. If You Cancel Your Booking
You, or any member of your party, may cancel your booking at any time. Written notification from the person who made the booking must be received at our offices and will take effect on the day we receive this during office hours. Since we incur costs in cancelling your booking, you will have to pay the applicable cancellation charges up to the maximum shown.

IF YOU CANCEL YOUR BOOKING
Amount of cancellation charge;
More than 70 days before arrival Deposit Only + total cost of flights
More than 42 days before arrival 50% of accom. cost + total cost of flights
More than 28 days before arrival 75% of accom. cost + total cost of flights
Less than 28 days before arrival 100% of accom. cost + total cost of flights
N.B. The above cancellation charges are not applicable to group bookings, departures over Christmas and other peak season periods and in other special circumstances; full details of cancellation terms will be advised at the time of booking. Note: If the reason for your cancellation is covered under the terms of your insurance policy, you may be able to reclaim these charges.

9. If You Have A Complaint
If you have a problem during your stay, please inform the relevant supplier (e.g. your hotelier) and our office immediately who will endeavour to put things right. If your complaint is not resolved locally, please follow this up within 28 days of your return home by writing to us giving your booking number and all other relevant information. Please keep your letter concise and to the point. This will assist us to quickly identify your concerns and speed up our response to you. It is strongly recommended that you communicate any complaint to the supplier of the services in question as well as to our office without delay whilst in resort. If you fail to follow this simple procedure we will have been deprived of the opportunity to investigate and rectify your complaint whilst you were in resort and this may affect your rights under this contract.

10. Our Liability to You
If the contract we have with you is not performed or is improperly performed by us or our suppliers we will pay you appropriate compensation if this has affected the provision of your travel arrangements. However we will not be liable where any failure in the performance of the contract is due to: you; or a third party unconnected with the provision of the travel arrangements and where the failure is unforeseeable or unavoidable; or unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or an event which we or our suppliers, even with all due care, could not foresee or forestall. Our liability, except in cases involving death, injury or illness, shall be limited to a maximum of 3 times the cost of your accommodation booking. Our liability will also be limited in accordance with and/or in an identical manner to; (a) The contractual terms of the companies that provide the accommodation. These terms are incorporated into this contract; and (b) Any relevant international convention, for example the Montreal Convention in respect of travel by air, the Athens Convention in respect of travel by sea, the Berne Convention in respect of travel by rail and the Paris Convention in respect of the provision of accommodation, which limit the amount of compensation that you can claim for death, injury, delay to passengers and loss, damage and delay to luggage. We are to be regarded as having all benefit of any limitation of compensation contained in these or any conventions.

11. Prompt assistance in resort
If the contract we have with you is not performed or is improperly performed as a result of failures attributable to a third party unconnected with the provision of the services, or as a result of failures due to unusual and unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised, or an event which we or our suppliers, even with all due care, could not foresee or forestall, and you suffer an injury or other material loss, we will offer you such prompt assistance as is reasonable in the circumstances.

12. Passport, Visa and Immigration Requirements
Your specific passport and visa requirements, and other immigration requirements are your responsibility and you should confirm these with the relevant Embassies and/or Consulates. We do not accept any responsibility if you cannot travel because you have not complied with any passport, visa or immigration requirements.

13. Privacy and your personal information
The booking information that you provide to us will be passed on only to the relevant hotelier or other persons necessary for the provision of your accommodation. The information may therefore be provided to public authorities such as customs or immigration if required by them, or as required by law. This applies to any sensitive information that you give to us such as details of any disabilities, or dietary and religious requirements. Certain information may also be passed on to security or credit checking companies in order verify your identity. These processes may involve checking the details you supply against those held by a credit reference agency, for example information from the Electoral Register and fraud prevention agencies. We may also pass information to organisations involved in fraud prevention to protect ourselves and our customers from theft and fraud. If you travel outside the European Economic Area, controls on data protection may not be as strong as the legal requirements in this country. If we cannot pass this information on as above, whether in the EEA or not, we will be unable to provide your booking. In making this booking, you consent to this information being passed on to the relevant persons.

14. Insurance
We strongly advise that you take out a policy of insurance in order to cover you and your party against the cost of cancellation by you; the cost of assistance (including repatriation) in the event of accident or illness; loss of baggage and money; and other expenses.

15. Behaviour
When you book accommodation through us, you accept responsibility for the proper conduct of all members of your party during your stay. We reserve the right at any time to terminate the stay of any party member(s) whose behaviour is such, in the reasonable opinion of the accommodation supplier or us, as to cause or to be likely to cause danger, upset or distress to anyone else or damage to property. Full cancellation charges will then apply and no refund will be given. Furthermore, we shall be under no obligation whatsoever to pay compensation or meet costs or expenses (including but not limited to alternative accommodation) you may occur as a result of your stay being terminated. If you cause damage to the accommodation in which you are staying, you must fully reimburse the accommodation supplier for the cost of the damage before the end of your stay if the cost has been established by then or soon as it has been established later. You must also indemnify us for the full amount of any claim (including all legal costs) made against us by the accommodation supplier or any third party as a result.

16. Check-in and check-out
Check-in is normally between 2pm and 3pm. If you check-in after midnight, your accommodation has been reserved for you from the previous day and this counts as the first night of your stay. Check-out is normally between 11am and 12noon.